Privacy Policy

Last updated: February 19, 2025

IT Pro Scout ("we," "us," or "our") is committed to protecting the privacy of businesses and individuals who use our website and services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information.

By using the IT Pro Scout website ("Site") and our matching services ("Services"), you agree to the practices described in this Privacy Policy. Please also review our Terms & Conditions.

1. Information We Collect

We may collect the following categories of information when you interact with our Site and Services:

a. Information You Provide

• Business contact details — company name, contact name, email address, phone number, and mailing address.
• Assessment responses — answers you provide in our online IT needs assessment, including details about your current IT environment, number of employees, technology pain points, and service preferences.
• Communications — any messages, questions, or feedback you send us via email, phone, or forms on the Site.

b. Information Collected Automatically

• Device and browser information — IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data — pages visited, time spent on pages, referring URLs, click patterns, and other interactions with the Site.
• Cookies and similar technologies — small data files placed on your device to help us understand Site usage and improve your experience (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Provide our matching service — analyze your IT needs and connect you with managed service providers ("Providers") that are a strong fit for your requirements.
• Communicate with you — respond to inquiries, send match results, and provide updates related to your request.
• Improve our Services — analyze usage patterns, refine our matching algorithms, and enhance Site functionality.
• Ensure security — detect and prevent fraud, abuse, and unauthorized access.
• Comply with legal obligations — meet applicable regulatory and legal requirements.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With matched Providers — when we identify a Provider match, we share relevant business contact details and assessment responses so the Provider can prepare a tailored proposal. We only share the information necessary to facilitate the introduction.
• With service vendors — we may use third-party vendors for hosting, analytics, email delivery, and customer relationship management. These vendors are contractually required to protect your information and may only use it to perform services on our behalf.
• For legal purposes — we may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of IT Pro Scout, our users, or the public.
• In a business transfer — if IT Pro Scout is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Maintaining records of matches and communications for quality assurance;
• Complying with legal, accounting, or reporting obligations;
• Resolving disputes and enforcing agreements.

When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies for the following purposes:

• Essential cookies — required for the Site to function properly (e.g., session management).
• Analytics cookies — help us understand how visitors interact with the Site so we can improve content and performance.
• Marketing cookies — may be used to deliver relevant information about our Services across other platforms.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit Site functionality.

7. Third-Party Links

Our Site may contain links to third-party websites, including Provider websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out — unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Data portability — request your information in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our Services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IT Pro Scout
Email: hello@itproscout.com